Our policy lasts 14 days (according to EU legislation). If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
– Gift cards
– Bandanas, keyrings, patches, water bladders.
– Stock products on sale
To complete your return, we require a receipt or proof of purchase.
The receipt or shipping document must be included in your package.
Also in case of a return, you must provide a picture of the sealed package before you ship it to us.
Most of our products are covered by an 8-month warranty or the manufacturer's warranty. Zippers’ failure is not included in this warranty (except for the first 14 days period).
Products excluded from the warranty: Bandanas, keyrings, patches, and water bladders.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable):
– In case you are
located outside of Greece
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery
The shipping cost is not included in the refundable amount.
If a part of the
order is refunded, the refund policy is normally valid. The shipping costs in
the case of non-defective products will be the buyer’s responsibility.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular-priced items may be refunded, unfortunately, stock items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, we can’t refund you about this product.
In case of a return, Spartan-Store has the right to ask also the gift to be returned together with the product you ordered.
Shipping Back Orders/Products
To return your product, you should send your product to: Eptanisou 8, Agia Varvara, Ground Floor,12351 Athens, Greece.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 40€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.