Returns
Our policy lasts 14 days
(according to EU legislation). If 14 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your
item must be unused and in the same condition that you received it. It must
also be in the original packaging.
Several types of goods are exempt
from being returned.
Non-returnable items:
– Gift cards
– Bandanas, keyrings, patches, water
bladders.
– Stock products on sale
To complete your return, we require
a receipt or proof of purchase.
The receipt or shipping document must be
included in your package.
Also in case of a return, you must provide
a picture of the sealed package before you ship it to us.
Warranty
Most of our
products are covered by an 8-month warranty or the manufacturer's warranty. Zippers’ failure is
not included in this warranty (except for the first 14 days period).
Products excluded from the
warranty: Bandanas, keyrings, patches, and water bladders.
Refunds
(if applicable)
Once your return is received and
inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
There are certain
situations where only partial refunds are granted (if applicable):
– In case you are
located outside of Greece
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days
after delivery
The shipping cost is not included
in the refundable amount.
If a part of the
order is refunded, the refund policy is normally valid. The shipping costs in
the case of non-defective products will be the buyer’s responsibility.
Late
or missing refunds (if applicable)
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card company, it
may take some time before your refund is officially posted.
Next, contact your bank. There is often
some processing time before a refund is posted.
If you’ve done all of this and you still
have not received your refund yet, please contact us at support@spartan-store.com.
Stock
items
Only regular-priced items may be refunded,
unfortunately, stock items cannot be refunded.
Gifts
If the item was marked as a gift when
purchased and shipped directly to you, we can’t refund you about this product.
In case of a return, Spartan-Store has the
right to ask also the gift to be returned together with the product you
ordered.
Shipping
Back Orders/Products
To return your product, you should
send your product to: Eptanisou 8,
Agia Varvara, Ground Floor,12351 Athens, Greece.
You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the
time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 40€,
you should consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.